Matchbook is a sports betting exchange online platform that was launched in 2004. They are popular with their lowest commission offers in betting sports. The company is regulated by the Alderney Gambling Control Commission. In the UK, they operate with the license of UK Gambling Commission.
Matchbook offers comparatively fewer numbers of sports; however, it has been continuously trying to enrich the list. Their biggest betting remains football in which their margins are about 1% over headline fixtures. Other than football, their second most popular betting sport is tennis.
They offer big leagues including AFL, NBA, NRL, MLB, Rugby Union, NHL, Super Rugby, golf, MMA and boxing apart from other events. However, there future markets lack in diversity. The only future sports that they right now offer are limited to tennis and football leagues.
Matchbook’s main competitor is Betfair; however, they are unable to reach to its level when it comes to betting market.
Matchbook offers horse racing market in the UK and Ireland where they provide analyst verdicts and smart statistics.
Matchbook supports online in-play wagering but these are also restricted to chosen events and basic markets. The live betting service is a little delayed because the first step is for your wager to get accepted before processing.
It has been pointed out by the users that they might as well consider expanding their betting options like its direct competitors, Betfair – that has done this activity recently and with great success. This basically lets customers to have choices in wagering in the same amount.
There is a 1% commission charge placed on each of the user’s bet. On winning the bets, they charge an additional 1%. Even then, Matchbook is known to have low commissions as compared to others in the industry.
Moreover, another upside is that they do not have any hidden or extra charges or anything that is featured as premium fees when somebody wins the bet.
The layout of Matchbook is pretty colourful and vibrant. It is said to be the best in among competitors in terms of layout and user friendliness. New users can easily understand the functionality as all services are pretty straight forward.
The best part about Matchbook is that they don’t limit wagering like other available betting exchanges. This means that customers can place wagers as much as they feel like and there won’t be any running into collar concerns.
Since top football leagues, matches and cups already have a huge number of backing available so there is no issue in having a huge bet down on these sports market. However, for other markets, there also remains an issue. Since it also supports large tennis cups and leagues, it is convenient to match the bets in all kinds of traditional European sports.
Sports that have a North American source, matching the bet becomes tough. This is the reason Betfair has an edge over Matchbook. This makes liquidity issues more in Matchbook as compared to Betfair.
The promotional offers from Matchbook for new customer are sometimes really amazing. They typically offer an amount of £20-30 to their newbies as risk-free bets. This can be received once deposit is made already using either debit or credit card.
On top of it, this £30 bonus is divided in £15 back bet and £15 lay bet. The condition is to deposit these two distinct bets should be made from two distinctive betting markets. Bonus will be given even if one of these two bets is lost. It takes up to 2 days to receive the bonus amount is your bonus account. It also has a 5x rollover prior to the withdrawing time. However, the amount is not seen to be very lucrative since there is no free play like other exchanges offer.
One of the downsides of Matchbook when it comes to customer support is that it doesn’t offer 24/7 customer service. Their offices for customer services remain open from 9am until 3am GMT so we can safely say that they are available most of the hours if not every hour.
Moreover, they also offer live chat features on their website, they have a proper email address where queries can be sent and they also features their phone numbers.
On their website, you will find a comprehensive list of FAQs that basically cover all kinds of customer queries. However, the major complaints that they receive are to withdraw requests and the delay in services.
A survey of the online reviews regarding Matchbook services suggests that users’ major complaints include the speed of the cashier. We assume that this might be because the company features the policy of knowing their customers better.
Also, they charge fee on withdrawals not every time, but occasionally. Also, if bet is not placed by the players on their account before a payout request, an additional fee would be charged. As far as bank wire is concerned, there is a standard fee charged on Matchbook exchange, which is equal to $35. This is in addition to $500 for each transaction.
On the contrary, there is a plus about the currencies that Matchbook offers its services for. They have added US Dollars, Australian Dollars, Hong Kong Dollars, Pound Sterling and Euro.
For E-payments and E-wallets, the services of Skrill and Neteller are used by the players. Nevertheless, the risk free bet can only be claimed if you have deposited cash in your account using credit or debit card. The wires’ turnaround time is about 2-5 working days. Matchbook is known to process the withdrawal amount during the last limit days or they may take more time.
To conclude, Matchbook is a good substitute to Betfair however, it will never be able to reach to its level. For punters who want to play small in limited markets, Matchbook is a feasible option.